Privacy Policy for CARE Veterinary Physiotherapy

At CARE Veterinary Physiotherapy, we are committed to respecting and protecting the privacy of all clients and visitors.

We understand the importance of safeguarding the personal information we collect through our communication channels, including this website. Your information is used responsibly and only to support and enhance our services.

This policy outlines how we collect, manage, and protect your personal data in compliance with the Protection of Personal Information Act (POPIA).

Our Commitment to Your Privacy

CARE Veterinary Physiotherapy is dedicated to handling your personal information transparently, securely, and in accordance with legal requirements. Your privacy is a priority, and we ensure that any data collected is managed responsibly.

What Information We Collect

We gather personal information to communicate effectively with you about our services and keep you informed about developments related to veterinary physiotherapy.

Personal information may be provided directly by you, such as through contact forms or other interactions. When collecting data, we will clearly indicate which details are necessary and which are optional.

Additionally, our website may use cookies to track visitor activity, helping us improve functionality and better understand how our website is used.

How Your Information Is Used

Your information will only be used for the purposes for which it was collected or as agreed upon. In certain cases, data may be retained for legal, regulatory, or analytical purposes.

Examples of how we may use your information include:

  • Managing communication and contact information;

  • Verifying identity to maintain security;

  • Preventing fraud or addressing potential risks;

  • Conducting research to improve services or gather statistical insights;

  • Maintaining accurate records for administrative or legal purposes;

  • Assisting in legal matters when necessary.

Sharing of Personal Information

We may share your information with trusted service providers involved in delivering veterinary physiotherapy services or products to you.

Your information may also be disclosed:

  • When required by law or in compliance with industry standards;

  • When necessary to protect the rights or interests of CARE Veterinary Physiotherapy.

Data Security

We are committed to protecting the personal information in our care and take appropriate measures to prevent unauthorized access or misuse. Our security practices are continuously reviewed to ensure your information remains protected.

Steps we take include:

  • Implementing physical and digital security measures;

  • Controlling access to personal data;

  • Using secure communication systems;

  • Establishing protocols for safe storage and disposal of data;

  • Monitoring access and use of personal information;

  • Addressing security breaches swiftly and effectively.

When working with third parties, we ensure that they uphold the same privacy and security standards that we follow.

Your Rights: Access and Updates

You have the right to access the personal information we have about you. If you wish to review your data, please contact us using the details provided on our website. To confirm your identity, a valid ID will be required.

If you find any inaccuracies in your personal data or wish to have it updated or removed, you may submit a request. Identification may also be required for such changes.

Definition of Personal Information

Under POPIA, “personal information” refers to any data that identifies a living, natural person or, where applicable, an identifiable legal entity.

If you have any concerns or questions about how your personal data is handled, please don’t hesitate to reach out. At CARE Veterinary Physiotherapy, we are committed to building trust through responsible and secure data management practices.